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BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering (SPT)
BMC Helix ITSM: Smart IT provides the next-generation user experience for BMC Helix ITSM. Basic BMC Helix ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information, are now easier and quicker. The Smart IT user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.
This course will guide the students through the basic concepts, features, and functionalities of Smart IT. They will develop skills in administering Smart IT using various configuration parameters.
IMPORTANT: This Self-Paced Training (SPT) course contains only a course instructor video that includes a demonstration of recorded lab exercises.
Major release:
BMC Helix ITSM 21.x
Recommended Prerequisites:
Good for:
Administrators, Consultant
Course Delivery:
SPT | 24 hours
Course Modules
Module 1: Introduction to BMC Helix ITSM - Smart IT
Module 2: Working with Configuring Parameters - Part 1
Module 3: Working with Configuring Parameters - Part 2
Module 4: Performing Smart IT Integrations
Module 5: Performing Screen Configuration and Customization
Module 6: Adding Custom Fields
Module 7: Configuring Actions
Module 8: Troubleshooting Smart IT
Course Modules
Module 1: Introduction to BMC Helix ITSM - Smart IT
Module 2: Working with Configuring Parameters - Part 1
Module 3: Working with Configuring Parameters - Part 2
Module 4: Performing Smart IT Integrations
Module 5: Performing Screen Configuration and Customization
Module 6: Adding Custom Fields
Module 7: Configuring Actions
Module 8: Troubleshooting Smart IT